Shipping Policy
Effective Date: January 2025
Website: exceptionallimited.shop
1. Overview
At Exceptional Limited, we are committed to delivering your orders quickly, safely, and efficiently. Our shipping policy outlines how we handle and process all deliveries of engine oils, lubricants, and gas refrigerants to ensure a smooth customer experience.
2. Shipping Destinations
We currently ship to:
All major regions across Africa, Europe, and the Middle East.
For international orders, please contact our support team before placing large or custom orders.
3. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
In case of delays due to stock availability, we will notify you promptly via email or phone.
4. Shipping Methods and Delivery Time
Delivery times depend on destination and courier:
Local Deliveries: 2–5 business days.
International Deliveries: 7–21 business days (depending on customs clearance).
Bulk Orders / Container Shipments: Timeline provided based on logistics arrangement.
All shipments include tracking details once dispatched.
5. Shipping Costs
Shipping fees are calculated based on order weight, size, and destination.
Large wholesale orders may qualify for discounted or consolidated shipping rates.
Customers are responsible for customs duties, import taxes, or clearance charges where applicable.
6. Order Tracking
Once your order ships, you will receive an email with your tracking number and courier details.
You can track your shipment directly through the courier’s tracking page or by contacting our logistics team.
7. Damaged or Lost Shipments
If your package is lost or damaged during transit:
Contact us immediately at info@exceptionallimited.shop.
Provide your order number, tracking details, and photos (if applicable).
We will assist in filing a claim with the carrier or arrange a replacement shipment.
8. Freight & Bulk Orders
For large or bulk shipments (including pallets and containers):
Delivery schedules are coordinated directly with our logistics partners.
A dedicated account manager will oversee your shipment and provide regular updates.
9. Contact Us
For all shipping inquiries or support, reach out to us at:
📧 info@exceptionallimited.shop
🌍 www.exceptionallimited.shop